Service & Support

Pre-Sales Service

1.Understand Your Needs
We identify your specific requirements—such as screening material, size, and grading level—and record the data parameters for our technicians’ reference.

2.Material Testing
We offer material testing options. If needed, we can purchase materials for testing and provide you with complete reports and experimental data to ensure the equipment meets your needs.

3.Customization and Design
Based on your requirements, we design customized product solutions and proceed to production once confirmed.

4.Production and Assembly
After confirmation, we begin material processing and share relevant photos and videos with you.

5.Inspection and Machine Testing
Before delivery, each machine undergoes a 24-hour continuous operation and fine-tuning to ensure quality performance.

6.Packaging and Transportation
We notify customers of shipment details and ensure safe and smooth delivery.

After-Sales Service

Installation & Training

Provide detailed installation guidance and, if required, on-site or remote training to ensure proper operation and maintenance.

Technical Support

Offer 24/7 online technical support and quick response to troubleshooting, ensuring minimal downtime.

Warranty Service

Offer a standard warranty period with free repair or replacement for quality issues under normal use.

Spare Parts Supply

Maintain sufficient stock of vulnerable and spare parts, ensuring timely replacement and long-term equipment reliability.

Our Advantages

With years of experience, a professional team, and a complete service system, we provide customers with efficient and reliable solutions.

Direct Factory

Strict quality control, fast delivery, and competitive pricing.

30 Years of Experience

Over 30 years specializing in screening and conveying solutions.

Customized Solutions

Independent R&D team to support tailored solutions.

After-sales Support

Professional service team ensures worry-free operation.

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© 2025Xinxiang City Leader Machinery Co., Ltd. All Rights Reserved.

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